The 6 greatest challenges Waitrose, SKY, BP, Three and others face when delivering integrated customer experiences in a multi-channel world
(The chances are that your company is facing many, if not all of the same challenges.)
At the end of September 2016 we ran our second CX Best Practice Exchange, this time with Google and Waitrose acting as guests hosts and speakers. The day focused on “Delivering integrated customer experiences in a multi-channel world”.
Download notes from the 2nd CX Exchange here
Delegates from BP, SKY, Three, Nationwide, UCAS, Waitrose, Bristol Energy and others attended.The day started with a guided tour of a store by Waitrose and a presentation by Google. The delegates then identified their biggest challenges and we split into smaller groups to discuss those challenges in a round table format. People shared how they had tried to address these issues, what had worked and what hadn’t.Everyone found the day extremely valuable and were struck by how the same issues were shared by very different organisations although a range of different solutions had been tried.Complete the form below to download the notes from the session here to find out what we learnt from one another.We will run a similar event focusing on a different aspect of customer experience in 2017. If you are interested tick the relevant field in the form below; I’ll then make sure I keep you informed.In the meantime do contact us if there is anything we can do to help you with your work.
I found the day enlightening! It was great to spend time sharing experiences and ideas with other industries who face the same challenges we do.
Rachel Allen, Senior Digital Manager, Ascentric