About Us

Customer Journey Consultancy was formed in 2012 bringing together an extraordinarily talented group with a wide range of complimentary skills.  We are united by a passion to help companies deliver exceptional customer experiences that are consistently easy, high quality, relevant and distinct.

About Us. Our team includes experts in qualitative and quantitative research, customer communications and loyalty, data analysis and segmentation, web usability, web analytics, customer service, operations and project management.  As well as our core team we are founders of an extensive network of marketing specialists; Marketing Network . This group give us access to over 6,500 marketing, User Experience (UX) and Customer Experience professionals, resource we can call upon to extend our core team when needed.

We also draw on a network over over 4,000 marketing experts
A network of over 6,500 marketing experts is an invaluable resource to meet Clients specific needs. We meet at events held each month in Bristol, Bath and Cardiff.