Jon, Customer Journey Insight

Jon is a senior member of our Customer Journey Insight team
Jon is a senior member of our Customer Journey Insight team

Jon has 17 years experience as a quantitative and qualitative researcher and planner.  He has advised many successful international B2B and B2C companies understand customer expectations and improve customer experiences.

He loves to work through complex information to find simple insights that people can work with.  His Client experience includes L&Q, Reed Business Publishing, Coke, BBC, Ford and Vodafone to mention a few.