…and what would be possible if you had it?
When: PAST EVENT (June 2017)
Where: Conference Suite, Nationwide House, Pipers Way, Swindon SN3 1TX
Who: Hosted by, and guest speakers Alisa Charter and Louise Harrington, Nationwide
Lack of senior sponsorship is often sited as one of the biggest barriers to rapid customer experience transformation. The question is what can CX professionals do to foster adoption of CX by the leadership team and what should they do with the support once they have it?
We were therefore delighted that Nationwide Building Society agreed to host the 3rd CX Best Practice Exchange. They shared a candid account with us of what has been possible now that their CX mission has gained CEO sponsorship and what they learnt from their long journey getting there. They also gave the group a unique, behind the scenes guided tour of their fascinating ‘Customer Experience Centre’ and ‘Innovation Lab’ where we saw first-hand how they design journeys with the customer in mind.
Delegates came from BP, Philips, Principality BS, AXA, NOW TV, Heathrow, Dorothy House, HomeServe, A2Dominion, Wessex Water and of course Nationwide.
Read our report of the event here:
“Thank you for hosting such an inspiring event. You have helped me accelerate our CX program no end.”
Ian James, Head of CX Transformation, HomeServe
“A great network to share experiences, success stories and challenges.”
Ailsa Charter, Senior Membership Propositions Strategy Manager, Nationwide Building Society
“What a cracking day on Friday, a pretty diverse bunch but with a lot in common. Thanks for on a great event”.
Alex Russell-Rutherford, Customer Excellence, Wessex Water