Usability Audit

Many companies have a specific step of their customer journey that they fear isn’t working as they would like.  Often however the problems are not properly understood and the size of the opportunity/problem has not been quantified making it difficult to judge what how much effort to invest.

The Customer Journey Consultancy Usability Audit™ is designed to solve exactly these problems.

An audit is always designed to meet your exact requirements however typically it is conceived as a low cost and fast overview of  the issues and the size of the customer impact to allow you to put appropriate project plans in place.

If you are interested in taking the first step, please contact us to discuss how a Usability Audit™  of your customer journey might benefit your business.