Our good friends at Call Centre Helper Magazine have published a short 3 minute video given by our founder Martin Wright. It covers our top five learnings from over 20 years of Customer Journey Mapping and you can watch it here. If you are thinking of starting a Customer Journey project do look at it, it could well save you from the most common pitfalls and it certainly gives advice that ensures the best chance of success.
If you have any specific questions, or would just like to chat about your project with someone independent who has directly relevant experience then please, don’t hesitate to contact us. We are always more than happy to share learnings and to help you shape your thinking.