Fishpools – The largest quality furniture store in the south east

We are delighted that Fishpools has appointed Customer Journey Consultancy to help it improve customer experiences.

Fishpools, the largest quality furniture retailer in the south east

Fishpools is a very successful furniture retailer who has been proudly serving the south east for over 120 years. They are always striving to ensure their whole team is doing all it can to create memorable, effortless customer experiences.

They retained Customer Journey Consultancy to work with a cross functional team to map the end-to-end experience from customers’ becoming aware of Fishpools through to after sales care, recommendation and repeat purchase. We have been helping them identify and prioritise a wide range of changes they could make.

Our focus has been how they can learn from best practice across multiple industry sectors to create stand out experiences through small things that build on their brand values.  They are now working hard to deliver those improved experiences consistently.