Claire has over two decades of experience challenging and optimising behaviour and processes to drive organisational change.
She leads customer experience workshops and customer transformation projects for a wide range of clients, directing teams to create meaningful customer journeys and improving and sustaining customer excellence.
She brings customer acumen to ensure that the customer is at the centre of future initiatives and decisions.
Before becoming a CX Consultant, Claire worked in software industries, pharma, and healthcare in senior Sales and Account Management roles. After completing an MBA she become Head of Customer Services where she spearheaded the development of service improvement and continuous improvement. She helped increase customer satisfaction scores by 36% and reduced attrition to 8%.
