About Us
Customer Journey Consultancy was formed in 2012 and brings together an extraordinarily talented group with a wide range of complementary skills.
We specialise in Customer Journey and Customer Experience (CX) Management. Our team includes experts in Customer experience design, qualitative and quantitative research, customer communications and loyalty, data analysis and segmentation, web usability, web analytics, customer service, operations and project management.
Our purpose is to help our Clients maximise the value they deliver to customers and stakeholders by consistently delivering outstanding customer experiences and minimising effort and waste. Our values are honesty, setting realistic expectations and delivering business benefit
CJC delivered everything we asked to a very high standard - in full, on time and on budget
Dave Kidd, Head of Business & Data Improvement, NHS Property Services Ltd
We are now in a great position to exploit the very significant market opportunities we have identified.
Ed Harvey, Group Marketing Director, Birkdale
They know their stuff. It has given us exactly the focus and impetus we’d hoped for.
Julianne Britton, Head of Customer Services, GreenSquare Group
Help us understand where we are, where we want to get to and the challenges we will face getting there
Ian Adams, Director of Business Excellence, Magenta Living
Improved & redesigned parts of our online and multi channel offering
Jeremy Maxwell, Multichannel Director, Wolseley UK
We now understand how to transform customer interactions
Tom Wilkinson, Marketing Director, AXA Wealth
The mystery shopping has been hugely beneficial and has had a profound impact.
Fiona Neil, Head of Group Communications, Stannah
We are very pleased with the work CJC has produced
Oliver Jones, Head of Operational Support, L&Q Housing Trust
Expert in the field of CRM strategy
Chrissy Saunders, Managing Director, Direct Experience
CJC bring a great team together, they provide clear vision and direction
Klynn Alibocus, Digital Strategy Manager, AXA Wealth
I can happily recommend Customer Journey Consultancy
Tom Wilkinson, Marketing Director, AXA Wealth
Our consultants
The difference between success and failure for our Clients is the breadth and depth of experience our team of customer journey mapping consultants brings.
