- About Us
- Claire, Retail and Mystery Shopping
- Claire, Senior CX Change Consultant
- Client Experience
- Fiona, Customer Journey Insight Consultant
- Linda, Senior Customer Journey Consultant
- Lucy, Qualitative Research
- Naomi, Head of Design
- Our customer journey mapping consultants
- Martin, Customer Journey Design
- Charles, Customer Journey Design and Change
- Jon, Customer Journey Insight
- Marielle, Customer Journey Insight
- Hugh, Web Analytics
- Stuart, Web Usability
- Christian, Creative
- Case Histories
- asra housing association – Digital transformation
- AXA Wealth – Customer Journey & digital transformation
- BiGDUG – Personas and customer journey maps
- Customer driven change in an SME
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- Social Housing Customer Experience
- Streamlining customer journeys to better meet the changing needs of the NHS
- Halifax General Insurance – Customer Journey driving conversion and retention
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- Canada Life – Product development and journey mapping
- Complaints: a precious customer experience gift
- Customer journey for customers with access needs
- Do your KPIs justify inaction; or drive change?
- How great Customer Experiences boost the bottom line
- Mapping customer emotions
- Small things make a BIG difference to CX engagement
- The value of Customer Journey Mapping
- Touchpoints Vs customer journeys
- What is Customer Journey?
- Customer Effort Score
- Customer engagement
- Customer Insight – Don’t waste it
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