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• About Us
  • Claire, Retail and Mystery Shopping
  • Naomi, Head of Design
  • Our customer journey mapping consultants
  • Martin, Customer Journey Design
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  • Hugh, Web Analytics
  • Stuart, Web Usability
  • Christian, Creative
• Case histories
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• Customer Journey Articles
  • All NEW Guide to Customer Journey Mapping
  • Do your KPIs justify inaction; or drive change?
  • Small things make a BIG difference to CX engagement
  • Touchpoints Vs customer journeys
  • What is Customer Journey?
  • A guide to customer journey mapping
  • Customer Journey Mapping
  • Stakeholder engagement worksheet
  • Customer Effort Score
  • Creating memorable customer services
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  • From insight to delivery
  • Customer Insight – Don’t waste it
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  • Retail customer journey – Mind the gap
• Insight | Design | Transformation
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• What we do
  • Developing Customer Personas
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  • What we do
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  • CX Best Practice Exchange
    • Improving the quality and cost of responsive repairs
    • CX, retention and loyalty with NOW TV
    • How to secure CEO sponsorship of your Customer Experience…
    • Delivering integrated CX in a multi-channel world
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