Free ‘how to’ customer journey mapping and customer experience guides

Here are some free resources we have created for you to download and use

They are design to inform, challenge and entertain. Also check out our articles and news. If you have any specific queries or concern please contact us, we are always happy to share relevant experience.

How to
Guide to Customer Journey Mapping

Guide to Customer Journey Mapping

Download our free, all new 31-page guide how to deliver successful journey mapping projects

Stakeholder engagement worksheet

Stakeholder engagement worksheet

A powerful exercise that will improve Customer Journey project outcomes

Reading list

Reading list

The best, essential CX reading from around the world