Customer Journey Mapping and Customer Experience

We help organisations deliver better interactions that consistently meet customer expectations and business objectives.

We enable our clients to design and produce customer journeys that reduce customer effort and the cost to serve; journeys that consistently improve service delivery and that build trust, empathy and recommendation.

Customer Journey Consultancy were able to confirm and prioritise our customers’ needs by segment and to define the strengths and weaknesses of our current multichannel customer experience. They helped design key aspects of our journey.

Jeremy Maxwell, Multichannel Director, Wolseley UK