Case Histories
We have worked with multinationals, family firms and not-for-profits spanning media, financial services, ecommerce, social housing and more
Here are a few case histories that may help you with your project. If you can’t find one from your sector, contact us. We have probably worked on a similar challenge and are happy to share relevant experience.
NHS – Streamlining customer journeys
Streamlining customer journeys to better meet the changing needs of the NHS
Customer driven change in an SME
Stunning improvements in recommendation, satisfaction and retention are a great example of how SMEs can deliver customer centric change.
AXA Wealth
AXA Wealth was forced to put customer experience at the heart of decision making as a result of the fundamental changes to the wealth management market.
Social Housing experience
We have worked with many Social Housing groups using customer journey mapping to improve customer experience (CX) and reduce the cost to serve.
Digital transformation
Our social housing Client wanted us to help transform manual services into a digital self-service offering.
BiGDUG – Personas and customer journey maps
Customer Journey Consultancy helped BiGDUG develop personas and customer journey maps of their key customer groups.
