We have worked with multinationals, family firms and not-for-profits spanning media, financial services, ecommerce, social housing and more
Here are a few case histories that may help you with your project. If you can’t find one from your sector, contact us. We have probably worked on a similar challenge and are happy to share relevant experience.
NHS – Streamlining customer journeys
Streamlining customer journeys to better meet the changing needs of the NHS
BiGDUG – Personas and customer journey maps
Customer Journey Consultancy helped BiGDUG develop personas and customer journey maps of their key customer groups.
AXA Wealth was forced to put customer experience at the heart of decision making as a result of the fundamental changes to the wealth management market.
Our social housing Client wanted us to help transform manual services into a digital self-service offering.
Canada Life - Journey Mapping for product development
How we helped Canada Life use Journey Mapping to design and deliver new products and services.