Case Histories

We have worked with multinationals, family firms and not-for-profits spanning media, financial services, ecommerce, social housing and more

Here are a few case histories that may help you with your project. If you can’t find one from your sector, contact us. We have probably worked on a similar challenge and are happy to share relevant experience.

Logos of clients Customer Journey Consultancy have worked with
Streamlining customer journeys to better meet the changing needs of the NHS

NHS – Streamlining customer journeys

Streamlining customer journeys to better meet the changing needs of the NHS

BiGDUG – Personas and customer journey maps

BiGDUG – Personas and customer journey maps

Customer Journey Consultancy helped BiGDUG develop personas and customer journey maps of their key customer groups.

AXA Wealth

AXA Wealth

AXA Wealth was forced to put customer experience at the heart of decision making as a result of the fundamental changes to the wealth management market.

Social Housing experience

We have worked with many Social Housing groups using customer journey mapping to improve customer experience (CX) and reduce the cost to serve.

Customer Journey Mapping

Digital transformation

Our social housing Client wanted us to help transform manual services into a digital self-service offering.

Touchpoints Vs Customer Journeys

Canada Life - Journey Mapping for product development

How we helped Canada Life use Journey Mapping to design and deliver new products and services.