MS Society appoint Customer Journey Consultancy

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We are delighted that MS Society have asked CJC to help them benefit from the transformative power of a Customer Journey programme of insight and change.  Initially our team will work with the Senior Leadership Team to develop a programme that aligns Customer Journey work with the Society’s ambition and capacity to deliver change.

CJC brings a wealth of relevant experience including work with NHS Property Services, National Trust, BUPA, multiple Housing Associations, a credit union and more.

Martin Wright, Managing Director said:

I know I speak for the whole team when I say how delighted we are to work with the MS Society.  They are hungry for change and we feel we have the right experience and balance of skills to help them unlock the power of Customer Journey techniques without swamping the organisation that is already busy.  We are looking forward to forging a shared understanding of the opportunities and turning that into measurable improvement.