We are delighted that NHS Property Services have chosen to appoint CJC (Customer Journey Consultancy) to help them deliver a major Journey Mapping project. The team at CJC have been asked to:
- Develop Personas of the key customer types
- Conduct research to validate those Personas and understand their experiences of dealing with NHS Property Services
- Work with Client teams from every function around the country to map 10 key customer journeys
- To help support and upskill an inhouse team so they can map the remaining 4 journeys
- To develop a roadmap recommending how the organisation should prioritise and deliver change
Martin Wright, Managing Director at CJC said “We are delighted to work with the team at NHSPS, this is an exciting project that will help the organisation in its ongoing improvement drive.”
