Skip to content

Search

0845 83 82 159
Search
Email
Newsletter

How to Guides
Articles
News
Case Histories
Services
About
Contact

Home / Roundtable report – Housing Association responses to COVID-19 / Summary of roundtable discussion 9th April 2020 annonymised

Summary of roundtable discussion 9th April 2020 annonymised

An anonymised report of our round table discussion comparing and contrasting immediate responses to COVID-19

15th April 202015th April 2020 by martin

Archives

Archives

Case Studies

NHS – Streamlining customer journeys
BiGDUG – Personas and customer journey maps
AXA Wealth
L&Q
Halifax General Insurance
asra housing association – Digital transformation
Social Housing Customer Experience
Testimonials
Customer driven change in an SME

Tags

alignment asra housing business alignment call centres channel strategy Client wins Collaboration Consultanc ROIy customer effort customer experience Customer Experience Research Customer Journey Customer Journey design customer journey mapping CX CX Best Practice CX Exchange CX research CX strategy Econsultancy Customer Experience Research Econsultancy CX Research Front line staff galvanise change Innovation leadership leadership style Line Managers management style net promoter score Notes from CX Exchange NOW TV Open Innovation outsourced call centres Personas practical management service delivery service strategy SKY SME social housing social media Successful Customer Journey transformation video Waitrose Waitrose coffee shop

Register for our Newsletter

Name (required)

Company Name (required)

Email (required)

© The Customer Journey Consultancy

Customer Journey Articles
Customer Journey Mapping Guide
Case Histories
Site map
Privacy Policy
Data protection policy
Website by Design for Digital

We use cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in settings.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Click here to find out more about cookies and our privacy policy.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

Enable or Disable Cookies

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

3rd Party Cookies

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

Enable or Disable Cookies

Please enable Strictly Necessary Cookies first so that we can save your preferences!