News
How airline brands are improving customer experience in-flight
Last week Nikki Gilliland at Econsultancy recently wrote about how airline brands are…
A thousand cuts
This is how an OK journey design ends up as a trains wreck.…
Sobering CX research yesterday from Econsultancy
We have seen huge strides made to improve the customer experience but research…
HomeServe appoint CJC
HomeServe, the home emergency repairs business has transformed itself since the dark days…
2nd CX Best Practice Exchange
The 6 greatest challenges Waitrose, SKY, BP, Three and others face when delivering…
The impact of Brexit
As the Brexit vote unfolded we spent two fascinating days helping the senior…
SKY and ASRA appoint CJC
We were delighted when earlier this year SKY asked us to review the…
New win for CJC
This summer we were delighted to be chosen by a major Financial Services…
Follow my leader..?
It is hard to find good role models in business. Sooner or later…
Pragmatic management = transferable skills
Management isn’t a promotion; its a profession. Recognising this leads to acknowledgement that…
Customer Experience: Missing a Trick?
The majority of customer experience (or ‘CX’) agencies focussed on solving business problems…
Get more from your customer insight – 3. Think cross…
How often have you seen valuable research gathering dust; wasted and ignored? Insights…