News
Service Strategy – Do You Have One?
Most organisations create a strategy combining a direction for their activities and a…
Death; a bad experience made worse
Many people choose, freely or otherwise, to handle the Estate of a deceased…
IS OPEN INNOVATION OLD NEWS?
A lot of people are talking about Open Innovation. Some people are selling…
Un-common courtesy
There’s a lack of common courtesy in business today. It has crept up…
Making it easy for customers to change
Well done Payments Council for using a researched base approach to changing customer…
BT introduces Customer Effort Score to service tracking
Customer Effort score has been shown to be more predictive of future value…
Why customer journey insight must lead design and implementation
The progression from Customer Satisfaction to Customer Journey via Customer Experience has been…
CJC wins L&Q customer journey research
Customer Journey Consultancy is delighted to have won a sizable piece of business…
Customer Journey Consultancy wins AXA Wealth
Customer Journey Consultancy has been appointed by AXA Wealth to help it transform…