Service Strategy – Do You Have One?Most organisations create a strategy combining a direction for their activities and a… More
Death; a bad experience made worseMany people choose, freely or otherwise, to handle the Estate of a deceased… More
IS OPEN INNOVATION OLD NEWS?A lot of people are talking about Open Innovation. Some people are selling… More
Making it easy for customers to changeWell done Payments Council for using a researched base approach to changing customer… More
BT introduces Customer Effort Score to service trackingCustomer Effort score has been shown to be more predictive of future value… More
Why customer journey insight must lead design and implementationThe progression from Customer Satisfaction to Customer Journey via Customer Experience has been… More
CJC wins L&Q customer journey researchCustomer Journey Consultancy is delighted to have won a sizable piece of business… More
Customer Journey Consultancy wins AXA WealthCustomer Journey Consultancy has been appointed by AXA Wealth to help it transform… More
