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Really useful CX resources
When we’re not doing all things CX, UX and Customer Journey Mapping we…
Could your CX do with a health check?
All the CX professionals we meet tell us it is difficult to turn…
Great Expectations
Is it time you took a closer look at how well your organisation…
CX and public sector organisations
Much academic research focuses on corporates and given our extensive work in Social…
Digital Exclusion – Digital Self Service
Should digital exclusion change your digital transformation plans? Social Housing organisations considering a…
Personas and video bring customer experiences to life and galvanise…
Our recent work showed the power of video and personas for social housing…
So you’ve mapped your customer journey – what’s next?
It might sound obvious but the end of every customer journey mapping project…
The Power of Slippers
You never know what you'll learn when you spend time networking with fellow…
5 reasons you should map your customer journey even if…
All the companies we work with aspire to transform their customers’ end-to-end journey…
CJC selected to work with BiGDUG
Customer Journey Consultancy are delighted to be working with the lovely team at…
Innovation and CX – Ensuring your Customer Journeys are fit…
Have you done anything to formerly link Innovation and CX? I was chatting…
Front line staff; the forgotten ingredient in Customer Journey transformation
We are constantly digesting new industry data to help modify or strengthen our…