When we’re not doing all things CX, UX and Customer Journey Mapping we continue to add articles and useful resources to this website. I thought I’d highlight just a few of the most popular items here. Do read, download or bookmark them and let me know what you think.
 5 ways to manage customer expectations |
 Low cost and easy ways to create journeys that feel good and pay huge dividends. |
 How to present your CX KPIs to glvanise change. |
 How should digital exclusion change your digital transformation plans? |
 Research by McKinsey looking at the CX of 140 public sector services in 7 countries. |
 A free 31-page step by step guide to successful customer journey mapping. |
 A powerful but quick exercise that will help you improve Customer Journey project outcomes |
 5 things you should do after every mapping project. |
 Ensuring your Customer Journeys are fit for tomorrow |
