Really useful CX resourcesWhen we’re not doing all things CX, UX and Customer Journey Mapping we… More
Could your CX do with a health check?All the CX professionals we meet tell us it is difficult to turn… More
CX and public sector organisationsMuch academic research focuses on corporates and given our extensive work in Social… More
Digital Exclusion – Digital Self ServiceShould digital exclusion change your digital transformation plans? Social Housing organisations considering a… More
Personas and video bring customer experiences to life and galvanise…Our recent work showed the power of video and personas for social housing… More
So you’ve mapped your customer journey – what’s next?It might sound obvious but the end of every customer journey mapping project… More
The Power of SlippersYou never know what you'll learn when you spend time networking with fellow… More
5 reasons you should map your customer journey even if…All the companies we work with aspire to transform their customers’ end-to-end journey… More
CJC selected to work with BiGDUGCustomer Journey Consultancy are delighted to be working with the lovely team at… More
Innovation and CX – Ensuring your Customer Journeys are fit…Have you done anything to formerly link Innovation and CX? I was chatting… More
Front line staff; the forgotten ingredient in Customer Journey transformationWe are constantly digesting new industry data to help modify or strengthen our… More
